Privacy Policy

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Privacy Policy

Effective Date: 01/07/2025

Company Name: G3 Properties (Town and Country) LTD

Website: www.g3properties.co.uk

Data Controller: G3 Properties (Town and Country) LTD, registered in England and Wales with company number 16270679.

1. Introduction

At G3 Properties (Town and Country) LTD (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website or engage with our property services. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and all applicable data protection laws.

2. Information We Collect

We may collect and process the following types of personal information:

• Contact Details: Full name, email address, phone number
• Property Information: Property address, preferences, budget, requirements
• Identification Documents: Required under anti-money laundering (AML) regulations
• Financial Details: Mortgage or income information (for sales or lettings)
• Communication Records: Emails, phone calls, enquiries through our website
• Technical Information: IP address, browser type, device data, cookies (see section 7)

3. How We Use Your Information

We use your data to:

• Deliver our property services (sales, lettings, property management)
• Respond to your enquiries and requests
• Conduct valuations or property viewings
• Send relevant marketing communications (only with your consent)
• Fulfil legal obligations, such as identity verification and tenancy compliance
• Improve and optimise our website and customer service

4. Lawful Bases for Processing

We process your data under one or more of the following lawful bases:

• Consent – when you opt in to receive communications or services
• Contract – to provide services you’ve requested
• Legal Obligation – such as verifying identity under AML laws
• Legitimate Interests – including internal business operations, marketing (when appropriate), and website analytics

5. Sharing Your Data

We may share your personal data with trusted third parties when necessary, including:

• Property listing platforms (e.g. Rightmove, Zoopla)
• Legal representatives, mortgage brokers, or surveyors
• Tradespeople and contractors (e.g. for repairs or maintenance)
• Local councils or government agencies (e.g. council tax registration)
• Technology providers (CRM systems, email platforms, cloud storage)

We will never sell your personal data.

6. Data Storage and Security

We are committed to keeping your data safe and secure. Your personal data is stored in secure digital environments with access restricted to authorised staff.

• All data is encrypted where required
• We regularly review and update our security measures
• Personal data is retained only for as long as necessary under legal or operational obligations

7. Cookies and Website Tracking

Our website uses cookies to:

• Understand visitor behaviour and website performance
• Improve user experience
• Analyse web traffic and marketing effectiveness

You can control cookie usage via your browser settings. For more details, please refer to our Cookie Policy.

8. Your Rights

As a data subject, you have rights under the UK GDPR, including:

• The right to access the personal data we hold about you
• The right to correct or complete inaccurate data
• The right to request deletion of your data (“right to be forgotten”)
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time (where applicable)

To exercise these rights, contact us at:

Email: bianca@g3properties.co.uk

Phone: 01354 699653

Address: G3 Properties, 82a James Carter Road, Mildenhall, Bury st Edmunds IP28 7DE.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. Any updates will be posted on this page with a revised “Effective Date”.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Protection Officer

G3 Properties

Email: bianca@g3properties.co.uk

Phone: 01354 699653

If you are not satisfied with how we handle your personal data, you can contact the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk